Technical Customer Success Manager (Europe)

Join Modash as a Technical Customer Success Manager, where you'll be responsible for helping customers turn data into successful products. You'll manage a portfolio of API customers, onboard new customers, and collaborate across the company to drive customer outcomes. This is a fully remote position with flexible working hours and unlimited paid vacation time.

• Gérer un portefeuille de clients en utilisant les API de Modash, en établissant des plans de succès clairs et en assurant la croissance à long terme.
• Onboarder de nouveaux clients en devenant leur partenaire, en créant un plan d'intégration clair et en les aidant à atteindre rapidement la première valeur.
• Collaborer avec les équipes internes pour représenter la voix des clients, résoudre les problèmes techniques et identifier les opportunités d'expansion.

• Strong written and spoken English
• You lead customers, rather than simply support them. You ask good questions, understand the real problem and help decide what happens next
• You're proactive, organised and comfortable working without a perfect playbook
• You're a clear, concise communicator who can make complicated things simple
• 2+ years in Technical Customer Success, Account Management, Technical Account Management, or a similar customer-facing role
• Comfortable discussing APIs, integrations and data flows. You don't need to code, but you should be technically curious to understand
• You take ownership. When something gets messy, you simplify it, make a judgement and drive it to an outcome
• You're commercially minded and naturally look for ways customers can get more value and grow their business
• Experience working with APIs or data products, or a background in a technical, product management or product owner role
• Some coding or data experience, such as reading code, writing small scripts or SQL
• Experience owning renewals and expansion
• Experience with creator data or creator marketing