Senior Customer Success Engineer

Join Palo Alto Networks as a Senior Customer Success Engineer specializing in Certificate Lifecycle Management and PKI. In this strategic role, you will drive customer success by providing advanced technical expertise and leadership, ensuring successful deployment, adoption, and optimization of our solutions. You will work closely with key stakeholders, including CISOs and CTOs, and manage complex customer engagements.

• Assurer le déploiement réussi, la gestion automatisée du cycle de vie et la stabilisation continue des solutions CLM et PKI de l'entreprise.
• Fournir une expertise technique avancée et un leadership pour résoudre des défis techniques complexes et guider les clients à travers des intégrations et des personnalisations sophistiquées.
• Communiquer proactivement sur les nouvelles fonctionnalités et les meilleures pratiques, et diriger les efforts pour favoriser l'adoption du produit.

• Ability to translate technical requirements into actionable plans, guiding customers through advanced use cases
• Proven track record in driving product adoption, leading complex feature implementations, and delivering advanced training programs
• Demonstrated ability to build and maintain strong relationships with key stakeholders, including executive-level contacts
• 5+ years of hands-on experience in cloud infrastructure and large-scale network design, operations, and security
• Public Key Infrastructure (PKI) encompassed technology, standards, and implementations
• Securing Internet applications, e.g., cryptography, standards, techniques
• High-level consultative skills, capable of influencing decisions and driving customer success strategies
• Bachelor of Science in Computer Science or related Technical Field (or equivalent experience)
• Directory technologies and standards, e.g., LDAP, Active Directory
• 3+ years of experience in a customer-facing or advisory role (such as Customer Success, Consulting, or Support Engineering)
• Experience managing or integrating with Microsoft Active Directory Certificate Services (ADCS)
• Familiarity with Public Certificate Authorities (e.g., DigiCert, Sectigo, Let's Encrypt, Entrust)
• Hands-on experience with HSMs or cloud-based key management services (e.g., AWS KMS, Azure Key Vault)
• Experience with automation and configuration management tools like Ansible or Terraform, for deploying and managing security infrastructure
• Familiarity with the ACME protocol or other automated certificate issuance standards