Customer Support Specialist

Join Clio, a leading legal technology company, as a Customer Support Specialist. In this role, you will be one of the first to support our Italian customers, providing exceptional customer experiences in both Italian and English. You will become a product expert, diagnose and resolve product issues, and take ownership of customer issues from start to finish. This is a unique opportunity to shape Clio's growth in Italy and advance your career in a rapidly growing company.

• Gestire le richieste di supporto dei clienti in italiano e inglese, fornendo un'esperienza eccezionale.
• Diventare un esperto del prodotto, diagnosticando, risolvendo e risolvendo efficacemente i problemi del prodotto.
• Assumere la responsabilità delle questioni dei clienti dalla A alla Z, collaborando con le parti interessate interne per risolvere i problemi.

• Curiosity about law, tech, and AI, as well as an interest in leveraging technology to help people solve problems!
• Excellent analytical skills and impeccable verbal and written communication skills, with the ability to convey complicated technical concepts to non-technical audiences
• Native or fluent Italian and professional fluency in English, both written and spoken
• A strong sense of ownership and the ability to stay effective in a new, fast-changing environment with a fair amount of ambiguity
• Bachelor’s degree, diploma, or equivalent professional experience
• Experience providing exceptional customer service, including the ability to problem solve, multi-task, and provide summaries of issue resolution
• The desire to win (and have fun) as a member of a high performing team
• A growth mindset and a sense of optimism and enthusiasm
• Experience in a SaaS or B2B customer support environment
• Experience in the legal industry and/or knowledge of the justice system (in Italy or elsewhere)
• Technical, hard science, or accounting background