Customer Experience Specialist (French Bilingual)

Join our team as a Customer Experience Specialist, where you will provide exceptional service across various channels, resolve issues with empathy, and share insights to improve the customer experience. This role offers clear paths for specialization, leadership, and training, as well as the opportunity to make a meaningful impact on customer loyalty.

• Assurer chaque interaction client de manière complète, en garantissant clarté, soin et confiance.
• Résoudre les problèmes avec empathie, en transformant les défis en expériences positives.
• Partager des informations et des modèles récurrents pour aider à améliorer l'expérience client.

• Ownership: Takes full responsibility for outcomes and anticipates customer needs
• Digital Intelligence: Comfortable adopting new tools to enhance service
• Adaptability: Thrives amid change while maintaining calm and consistency
• Empathy & Brand Ambassadorship: Builds loyalty through warm, polished, and authentic interactions
• Bilingual in French and English, with the ability to service customers both verbally and written
• Dedicated, quiet workspace and reliable high-speed internet (75+ Mbps download / 10+ Mbps upload)
• Proven ability to build relationships and resolve issues effectively in a remote environment while communicating clearly and professionally
• Minimum 2 years of customer service experience