Implementation Manager (German Speaker)

Join EQS as an Implementation Manager, where you will play a crucial role in helping our customers quickly and confidently derive value from our compliance solutions. You will manage end-to-end implementation projects, guide customers through project milestones, and collaborate cross-functionally with various internal stakeholders. The ideal candidate will have a strong customer focus, solid IT affinity, and experience in B2B SaaS or software implementation. Proficiency in German and English is required, with additional language skills being a plus.

• Koordination und Durchführung von End-to-End-Kundenimplementierungsprojekten für EQS-Compliance-Lösungen, von der Planung bis zur Übergabe.
• Beratung der Kunden bei der Umsetzung ihrer Bedürfnisse in strukturierte Implementierungspläne und Unterstützung bei Konfigurationsentscheidungen.
• Zusammenarbeit mit verschiedenen internen Abteilungen, um sicherzustellen, dass Projekte im Zeitplan bleiben und Probleme proaktiv gelöst werden.

• You have completed a university degree, vocational training, or gained comparable professional experience in a customer-facing environment
• You have a solid IT affinity and feel comfortable learning new software products, workflows, and system-related topics quickly
• You identify with EQS values and bring a responsible, respectful, and trustworthy way of working
• You show initiative, ownership, and a solution-oriented mindset, while staying customer-focused and collaborative
• You are confident using MS Office and working in a structured way with documentation, timelines, and customer communication
• You are comfortable using AI-supported tools responsibly to improve efficiency, structure information, or prepare customer-facing work while applying sound judgment and data confidentiality standards
• You enjoy managing projects and coordinating multiple stakeholders, and you know how to keep tasks structured and moving forward
• You have C1-level proficiency in both German and English (written and spoken). French, Italian or Spanish speaking skills are a strong plus
• You bring first professional experience in B2B SaaS, software implementation, onboarding, project coordination, or a similar client-facing role
• Experience delivering customer trainings, workshops, or onboarding sessions in a SaaS context
• Experience in compliance, governance, regulatory, or other complex B2B software environments