IT Lead

Join our team as an IT Lead, where you will be responsible for owning our global network and providing technical direction to a growing IT team. This hands-on role will involve network and VPN modernization, advising senior systems administrators, and mentoring the team. You will also drive our SSO rollout and the integration of AI into business-critical systems. The ideal candidate will have 5-8 years of experience in IT operations, systems, or network administration, with a strong technical background across networking, identity, and endpoint management.

• Posséder et moderniser le réseau mondial de l'entreprise, en fournissant des conseils techniques à l'équipe informatique.
• Diriger le déploiement de l'authentification unique (SSO) et l'intégration de l'intelligence artificielle dans les systèmes critiques.
• Améliorer la maturité opérationnelle de la fonction de service informatique, en établissant des rapports mensuels et des pratiques de gestion des changements.

• 5–8 years of experience in IT operations, systems, or network administration, including at least 2 years in a senior technical role advising team members on technical decisions and troubleshooting complex issues
• Some experience with software procurement or vendor management, with in-house training to build the rest
• Bachelor's degree in Information Technology, Computer Science, or a related technical field, or equivalent professional experience
• Comfort owning ambiguous, cross-functional problems without an existing playbook
• Working knowledge of SSO and identity concepts (SAML, OIDC), plus experience building or improving change-management and documentation practices from a low baseline
• Experience with the following tools/technology: Cisco Meraki networking, mesh VPN or zero-trust network access platforms, SSO and identity platforms (SAML, OIDC), endpoint management (Intune, Jamf, or equivalent), and ITSM tooling (Jira Service Management or similar)
• Deep hands-on experience administering multi-site enterprise networks, including evaluating and rolling out modern VPN and zero-trust network access solutions such as mesh-based architectures
• Clear, direct written and verbal communication, including the ability to explain technical trade-offs to senior engineers and non-technical stakeholders
• Strong technical background across networking, identity, and endpoint management, with the judgment to evaluate options and recommend a technical direction to senior administrators
• Coaching skills and the patience to build technical ownership in newer team members
• AI fluency: you build AI-assisted workflows into your own work, direct AI tools on real tasks, and verify their output with sound judgment before relying on it
• If you don’t see yourself fully reflected in every job requirement listed on the posting above, we still encourage you to reach out and apply
• Research has shown that minorities and underrepresented groups often only apply when they feel 100% qualified
• ITIL Foundation or equivalent process certification
• Cloud fundamentals across AWS, Azure, or GCP, as our cloud footprint and the expertise we need in this area will grow from 2027 onward
• Hands-on experience with AI governance, such as acceptable-use policy and cost monitoring