Order Management Administrator (Temporary)

Join Absolute, a leading security company, as a temporary Order Management Administrator. In this full-time role, you will be responsible for fulfilling software license orders, responding to customer requests, maintaining business process documents, and troubleshooting order-related issues. You will also support various order management transactions and collaborate with other departments to resolve issues. This position offers competitive pay, exceptional benefits, and opportunities for career development.

• Fulfill software license orders using Salesforce and NetSuite, ensuring compliance with department Service Level Agreements.
• Respond to requests from internal and external customers in a helpful, solutions-oriented manner, escalating issues as necessary.
• Maintain and keep current business process documents for customers on the Order Management Confluence and Asana platforms.

• Strong attention to detail — as a security company, correctly assigning orders to the proper customer accounts is essential
• Proficiency in Excel (Pivot Tables, Filter, Sort), as many tasks require managing order data files before reviewing them in Salesforce and NetSuite
• Five years of experience in an Order Management environment, with an understanding of booking orders in a Term, Billing-in-Arrears, Invoicing, and Credit/Debit transactional environment
• Strong ability to learn variations of standard billing methods
• Strong team player, willing to support teammates at all levels to help the department meet its objectives — including training others and contributing new ideas for improving processes