IT Technician

**The Role:**

We are a digital business where continuous uptime and a smooth IT experience are central to our success. We are seeking a proactive, driven **IT Technician** to join our IT team. This is a fantastic entry-level opportunity for a technically minded individual eager to kick-start a career in technology.

From day one, you will be a key part of the team, learning to manage your time and responsibilities, approaching problems with a positive, service-oriented mindset, and taking genuine ownership of our IT environment. The majority focus of the role is first-line end-user support across devices, applications, access, and connectivity. Other focuses include office infrastructure support such as AV/meeting rooms, asset management, office moves/expansions, and new technology rollouts.

You’ll join a fast-growing, motivated team with clear progression. We provide hands-on training, modern tooling, and structured development so you can build breadth and depth quickly.

This is a full-time, office-based role requiring on-site presence to support colleagues directly.

**What you’ll do:**

• **Serve as the first point of contact** via our service desk and support channels (walk-ups, email, chat): log, categorize, prioritize, resolve, or escalate with clear ticket notes and timely user updates.
• **Identity & access (Okta):** assist with sign-in issues, MFA re-registration, factor resets, and basic SSO troubleshooting; coordinate with identity administrators for changes requiring elevated privileges.
• **Collaboration suites (Google Workspace & Microsoft 365):** perform email troubleshooting, password resets, account unlocks/suspends, basic group membership updates, and license assignment under least-privilege roles.
• **Joiner/Mover/Leaver (JML):** prepare equipment, provision/adjust access, recover assets, and de-provision accounts in line with policy.
• **Endpoint support:** troubleshoot macOS/iOS (Apple-first) and foundational Windows issues: Wi-Fi/VPN, printing, peripherals, software installs/updates, and device configuration.
• **Device deployment & management:** enroll and support Macs via **Jamf** (with Apple Business Manager/Automated Device Enrollment) and Windows devices via **Microsoft Intune**; follow build standards and compliance checks.
• **Asset management:** track inventory and assignments, maintain stock levels, and ensure accurate records for audits.
• **Meeting room & AV readiness:** perform routine checks, provide first-line support for conference rooms and events, and coordinate vendor engagement when required.
• **Office operations:** support office moves/expansions and new technology rollouts; perform basic network smart-hands tasks (e.g., patching/labeling under guidance).
• **Knowledge & quality:** create/update simple “how-to” articles and quick-resolution guides to drive first-contact resolution and consistent support.

**Who you are:**

This is an **entry-level** position suitable for someone starting an IT career.

• **Bachelor's degree** in STEM or related field.
• People-oriented and emotionally intelligent communicator (in **English**); able to explain technical topics simply and **de-escalate** calmly.
• Positive, team-oriented, and **composed under pressure** with a natural willingness to go the extra mile.
• Strong **problem-solver** comfortable with ambiguity who **takes ownership** through to resolution.
• **Growth mindset** with eagerness to learn and develop new technical skills in a fast-paced environment.
• Demonstrable passion for technology, especially **Apple (macOS/iOS)**, with a willingness to learn **Windows**.
• Basic understanding of **IT concepts** (operating systems) and interest in **Okta**, **Google Workspace**, and **Microsoft 365** administration.
• **Nice to have:** CompTIA A+, Apple device support/deployment learning, Okta fundamentals, and Microsoft certifications.

**What you’ll gain:**

• **Meaningful responsibility from day one:** own well-defined problems and see them through to resolution with support from experienced engineers.
• **Structured development:** hands-on training and mentorship across Okta, Google Workspace, M365, Jamf, Intune, modern AV, and service-management practices.
• **Certification support:** encouragement and resources to pursue industry-recognised certifications (e.g., CompTIA, Apple, Microsoft).
• **Clear progression path:** opportunities to advance into IT Engineer, Senior IT Engineer, or **specialise** in areas like cybersecurity or network administration.
• **High-performance environment:** collaborative team culture with high standards, constructive feedback, and continuous improvement.

**Work model:** Onsite; occasional flexibility for early/late support during moves, rollouts, or maintenance windows.