IT Solution Expert

Manage IT incidents, service requests, and changes through ITSM processes Provide end-user support and maintain the accounts and devices environment Administer IT assets, inventory records, and endpoint management solutions (Intune/MDM) Support IT projects, system deployments, and company-wide meetings Deliver onboarding training and IT support through the IT Service Point and the IT hotline Create and maintain technical documentation and knowledge base articles Collaborate with internal teams and vendors to resolve technical issues Perform troubleshooting, root cause analysis, and infrastructure support to ensure reliable IT operations