Boutique Manager

Job Summary

We are looking for an experienced and customer-focused Boutique Manager to oversee the day-to-day operations of the boutique. The candidate will be responsible for managing sales, customer relationships, staff, inventory, visual merchandising, and overall store performance while ensuring excellent customer service and profitability.

Key Responsibilities

1. Store Operations

• Manage the daily operations of the boutique and ensure smooth functioning.
• Maintain store cleanliness, product displays, and overall presentation.
• Ensure adherence to company policies, store timings, and operational procedures.
• Handle customer complaints and resolve issues professionally.

2. Sales and Customer Service

• Achieve monthly sales targets and improve overall store performance.
• Assist customers in selecting outfits, fabrics, designs, and accessories.
• Build strong customer relationships and encourage repeat business.
• Follow up on customer enquiries, orders, alterations, and custom stitching requirements.
• Identify opportunities to increase sales through upselling and cross-selling.

3. Staff Management

• Supervise boutique staff, sales executives, tailors, and other team members.
• Allocate daily responsibilities and monitor staff performance.
• Train employees on product knowledge, customer service, and sales techniques.
• Prepare staff schedules and ensure adequate manpower during business hours.

4. Inventory and Stock Management

• Monitor stock levels of fabrics, garments, accessories, and other products.
• Maintain accurate records of stock receipts, sales, returns, and transfers.
• Coordinate with suppliers for purchasing, replenishment, and timely delivery.
• Conduct periodic stock verification and report discrepancies.
• Minimise stock loss, wastage, and damage.

5. Billing and Financial Management

• Supervise billing, cash handling, POS operations, and daily sales closing.
• Maintain daily sales reports, expense records, and cash reconciliation.
• Monitor sales performance, operating expenses, and profitability.
• Coordinate with the accounts team regarding collections, payments, and financial records.

6. Marketing and Business Development

• Support promotional activities, festive offers, and seasonal sales campaigns.
• Coordinate social media promotions, product photography, and new collection launches.
• Help develop the boutique's customer base through referrals and client follow-ups.
• Monitor market trends, competitor activities, and customer preferences.

7. Custom Orders and Coordination

• Coordinate customer measurements, design selections, stitching, alterations, and delivery schedules.
• Monitor the progress of customised orders and ensure timely delivery.
• Coordinate with designers, tailors, vendors, and management to maintain product quality.