Brand Support (F/M/X) - Permanent

Pioneer of online flash sales since 2001 and key player in European e-commerce, Veepee collaborates with over 7,000 brands to offer highly discounted products available for a limited time. Operating across various sectors, including fashion, home, wine, travel or beauty... Veepee achieved a turnover of 3.3 billion euros incl. VAT in 2024 and employs 5,000 staff members across 10 countries.

📄 JOB DESCRIPTION

Explain and guide the sellers through their onboarding process to our internal platforms on the German Brandsplace and resolve and assist them through technical problems

🎯 TASKS

• Reporting to the Lead Brand Support North, the responsibilities and duties are:
• **Activity 1 :** Explain and guide the seller through their onboarding process to our internal platforms / BO: integration of the catalog in our tools, trainings on back offices etc.;
• **Activity 2 :** Find solutions adapted to the seller’s profile on a technical point of view;
• **Activity 3 :** Follow up and communicate on the progression of the onboarding with the Veepee sales team;
• **Activity 4 :** Resolve and assist sellers through technical problems;
• **Activity 5 :** Help and assist the seller with regards to the technical part in order to add new products to our permanent offer / catalogs;
• **Activity 6 :** Help and assist the seller with regards to the technical part during the preparation of connected flash and campaigns;
• **Activity 7 :** Closely follow the updates from our technical partners;
• **Activity 8 :** Write and update documentations shareable internally and with the sellers and improve proactively our processes.

👉 MUST HAVE skills

• Experience on technical support;
• Able to identify and analyse technical issues;
• Experience on marketplace;
• Good communication, logic and organisation skills;
• Rigorous and proactive profile;
• Able to identify and analyse technical issues;
• English and fluent in German.

👉 NICE TO HAVE skills

• Based in Barcelona

✅ BENEFITS

• 👉Variable bonus
• 👉Hybrid work model with the possibility to smartworking 2 days a week
• 👉Online language learning Platform
• 👉Intensive workday on Friday
• 👉Health Insurance
• 👉Holidays: 27 days

⚙️RECRUITMENT PROCESS

• 1️⃣HR interview
• 2️⃣Hiring Manager Interview