Integration Engineer

**This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for an Integration Engineer based in Brazil.**

In this fully remote role, you will help e-commerce businesses seamlessly integrate their websites and mobile applications with an AI-powered search and product discovery platform. You will work closely with customers to understand their technical needs, guide implementation processes, and resolve integration challenges. By providing hands-on support with APIs, libraries, and product catalog configurations, you will help deliver reliable digital shopping experiences to users worldwide. Collaborating with customer success teams and technical specialists, you will play a key role in improving customer onboarding and integration performance. This opportunity is ideal for a technically curious, solution-oriented professional who enjoys combining troubleshooting expertise with customer interaction. Join a collaborative, international engineering environment that encourages continuous learning, innovation, and meaningful impact.

Accountabilities

• Support customers throughout the technical onboarding process, helping them integrate their websites and mobile applications with the platform.
• Guide customers on REST APIs, web services, open-source libraries, and integration best practices to ensure successful implementation.
• Investigate and troubleshoot technical integration issues, collaborating with customer success teams and other technical specialists to deliver effective solutions.
• Assist customers with product catalog configuration, including data uploads, facet configuration, searchable attributes, sorting options, and search result retrieval.
• Serve as a key point of contact between customers and internal technical teams, responding promptly to inquiries and explaining technical solutions clearly.
• Help customers understand integration requirements, API functionality, and implementation procedures, adapting guidance to their technical knowledge.
• Document customer interactions, recurring issues, troubleshooting processes, and solutions to improve knowledge sharing and support consistency.
• Contribute to the continuous improvement of technical documentation, onboarding materials, and integration workflows.
• Use debugging tools, browser developer tools, API clients, and logs to investigate issues and identify potential solutions.
• Work collaboratively across teams to improve integration quality, resolve customer challenges, and deliver a positive technical support experience.

Requirements:

• Proven experience in a customer support or technical support position, ideally within a software, technology, or SaaS environment.
• Working knowledge of REST-based web services, APIs, and software integration best practices.
• Excellent written and verbal communication skills, including the ability to explain technical concepts to non-technical audiences.
• Strong analytical and problem-solving abilities, with a proactive approach to diagnosing issues and developing practical solutions.
• High attention to detail and a commitment to providing responsive, reliable, and customer-focused technical support.
• Familiarity with structured data formats such as JSON and CSV, along with basic search and indexing concepts, is preferred.
• Experience with debugging tools, including browser developer tools, API clients such as Postman, and application logs, is an advantage.
• Understanding of A/B testing, client-side and server-side environments, HTTP, and network request routing is beneficial.
• Familiarity with open-source libraries, JavaScript web application development, and common integration patterns is a plus.
• Ability to learn new technologies quickly, manage multiple technical requests, and adapt to changing customer needs.
• Strong interpersonal and collaboration skills, with the ability to build positive customer relationships and work effectively with cross-functional teams.
• A customer-oriented mindset, combined with initiative, curiosity, and a commitment to continuous improvement.
• Ability to work effectively in a fully remote, international environment and collaborate with teams across the Americas region.

Benefits:

• Competitive annual salary: USD 70,000–90,000, depending on knowledge, skills, experience, and interview results.
• Fully remote work: Flexibility to work remotely from an eligible location.
• Unlimited vacation: Flexible time off, with employees encouraged to take at least three weeks of vacation annually.
• Home office stipend: Financial support to help create a comfortable and productive remote workspace.
• Company-provided Apple laptop: Equipment provided to new employees to support their work.
• Annual learning and development budget: Dedicated funding for professional development, training, and skill-building opportunities.
• Maternity and paternity leave: Parental leave for eligible employees.
• Regular team offsites: Opportunities to connect with colleagues, strengthen collaboration, and build relationships in person.
• Collaborative team culture: Work alongside knowledgeable, supportive, and empathetic professionals who encourage growth and meaningful contributions.
• Professional growth opportunities: Develop your technical expertise while contributing to customer integrations and improving digital commerce experiences.