Customer Success Manager, Brazil & Southern Cone

**About Caliza**

Caliza is commercial banking infrastructure for companies that operate across borders. Most global businesses still piece together several banks, FX providers and spreadsheets to move money. Caliza replaces that with one platform and API: hold USD accounts, collect and pay in 33+ currencies, and convert between fiat and stablecoins, over local rails, SWIFT or stablecoins, in minutes instead of days. On top of that, we’re building the treasury layer: programmable accounts, approval policies, automated reconciliation and working capital, run by a customer’s finance team or their AI agents.

Our customers are importers, exporters, FX brokers, payment companies and fintechs across the Americas, Europe, Africa and Asia. We’re licensed and regulated across our core markets, and our team has built financial infrastructure at Visa, Nubank, EBANX, Flutterwave, Upstart, Intuit and Silicon Valley Bank.

**Our backers**

Initialized Capital, Better Tomorrow Ventures, Abstract Ventures, New Form Capital, QED Investors, Valor Capital and Quona Capital, along with the founders of Flutterwave, Chipper Cash, Rappi, Pomelo, Dock, Remesa Online and Anchorage.

**About the role**

We're hiring a Customer Success Manager who can sell. You will own a portfolio of 10–20 B2B customers across Brazil & the Southern Cone, keep them live and happy, and grow them through upsell and expansion. Retention is the floor; account growth is how this role is measured. This is a "0 to 1" role: you won't just follow a playbook, you'll help write it. You'll report to the Head of Customer Success and work closely with BD, Product, Engineering, Operations and Compliance.

What you'll do

• Proactively identify and close upsell and cross-sell opportunities across Caliza's products (USD accounts, FX, stablecoin on/off-ramps, global payouts) to grow each customer's revenue and transaction volume, and own your portfolio's expansion and NRR targets.
• Lead and resolve commercial discussions with your customers, including pricing, renewals, contract expansions and other terms, in coordination with Revenue and leadership.
• Lead customers from technical kickoff to go-live and recurring volume, and resolve issues with payment flows, API integrations and account management.
• Use data to track customer health, flag churn risk or volume drops early, and keep account activity and pipeline up to date.
• Act as the voice of the Brazilian customer within Caliza, translating local market needs into product features with BD, Product and Engineering.

What you'll bring

• 5–7 years in Customer Success, Account Management or Implementation at a high-growth fintech, payments or B2B SaaS company.
• A proven track record of hitting expansion, upsell or account growth targets. Please share the numbers: quota or target, attainment, and how you grew your accounts.
• Comfort working with APIs and explaining technical concepts to developers and business stakeholders.
• Deep understanding of the Brazilian financial landscape and payments (Pix, FX, local regulations).
• A commercial mindset: you see every customer conversation as a chance to add value and grow the relationship.
• Low ego and proactive cross-functional communication, with the ability to translate complex requirements into simple actionable plans.
• Comfort with ambiguous, fast-paced, resource-constrained environments, and excitement to build from the ground up.
• Excellent follow-through: always following up, never letting opportunities slip, and closing the loop.
• Native Portuguese and fluent English.
• Based in Brazil, with the ability to overlap a few hours a day with US Eastern time.