Account Management Director

**About Bosta:**

Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience all together to provide a one-stop-shop for delivery solutions.

We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.

Job Responsibilities:

• ### **Keep and grow existing merchants**

• Own revenue retention for existing merchants against the monthly plan.
• Spot merchants at risk of leaving and act before they stop shipping.
• Grow revenue from existing merchants through more parcels and more value-added services.
• Set the right way to serve each merchant segment, from key and strategic accounts to startups.

**Lead and develop the team**

• Lead the heads, managers and team leaders who run each team.
• Build the account management career path across three levels: account manager, senior account manager and key account manager.
• Set clear monthly targets for account managers and run their incentive scheme.
• Hire, coach and keep strong people, and manage performance.
• Keep each team at a size that its leaders can manage well.

**Manage merchant portfolios**

• Assign merchants to account managers and keep each portfolio balanced in size and value.
• Make sure every merchant who qualifies for an account manager has one.
• Review portfolios often and move merchants between teams when their needs change.

**Plan and report**

• Track retention, merchant churn and value-added services every week and every month, and explain any gap to plan.
• Build the yearly plan for existing merchants and the team budget with Finance and HR.

Job Qualifications

• ### **Must have**

• 10 or more years in B2B account management, customer success or key account management, ideally in logistics, e-commerce or payments.
• 5 or more years leading managers and large teams.
• A track record of raising revenue retention and lowering churn.
• Strong with data: sets targets, reads dashboards and finds the cause when results drop.
• Experience setting targets and incentive schemes for account managers.
• Fluent Arabic and English.

**Good to have**

• Experience selling value-added services to existing B2B customers.
• Experience in a fast-growing company.
• A university degree in business or a related field.