Senior IT Support Engineer

About Lendable

Lendable is on a mission to build the world's best technology to help people get credit and save money.We're building one of the world’s leading fintech companies and are off to a strong start:

• One of the UK’s most exciting unicorns with a team of over 800 people
• Among the **fastest-growing tech** companies in the UK
• Profitable since **2017**
• Backed by top investors including **Balderton Capital** and **Goldman Sachs**
• **Loved by customers** with the best reviews in the market (4.9 across 10,000s of reviews on [Trustpilot](https://uk.trustpilot.com/review/lendable.co.uk))

So far, we’ve rebuilt the Big Three consumer finance products from scratch: **loans, credit cards and car finance**. We get money into our customers’ hands in minutes instead of days.

We’re growing fast, and there’s a lot more to do: we’re going after the two biggest Western markets (UK and US) where trillions worth of financial products are held by big banks **with dated systems and painful processes.**

Join us if you want to

1. **Take ownership:** you are trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1
2. **Work in small teams of exceptional people:** Lendies are relentlessly resourceful. We challenge the status quo to solve problems and find smarter solutions
3. **Build the best technology in-house**: we use new data sources, machine learning and AI to make machines do the heavy lifting

**About the role**

Are you Senior IT Support Engineer that enjoys developing and automating in house IT systems, troubleshooting the office IT environment and administering day to day IT related requests?

This is a chance to build out the IT support team in Mexico together with our growing team in the UK and ensure excellent support for Lendable (900+ people).

We are looking for someone who has a genuine interest in solving end-user problems in a fast paced 24/7 environment. You are naturally curious, and you are continuously seeking for innovation and automation whilst dealing with a high volume of incoming requests.

This is a role where you can have a massive impact in a hyper growth environment. If you like a challenge, this is the right role and place for you!

**What you will do**

• Be the first point of contact for our office staff with their IT issues
• Support IT BAU tasks, including ticketing, troubleshooting, and maintenance, as well as managing repairs and disposal of tech equipment.
• Provide direct support for Windows and MacOS. Ensuring they are up-to-date and compliant with the IT standards
• Onboarding of new joiners across multiple geographic locations and support with their technical needs
• Maintain and troubleshoot other office technical equipment, i.e. Video conferencing equipment, network and other IT peripherals
• Develop and implement system scripting tasks to streamline processes and implement integrations between SaaS and internal services
• Implement and maintain identity access management integration, networking, debugging, and external file and secret sharing tooling (e.g. SFTP)
• Provide global IT support, including a share of the on-call rota, and work closely with colleagues in the UK, EU and US during overlapping hours.

**What we’re looking for**

• Minimum of 3+ years experience in IT Support/Service desk support
• Experience with Mobile Device Management (MDM) systems such as Jumpcloud, Jamf or Kandji.
• Must have experience in using ITSM/Service Desk ticketing systems such as Zendesk, Jira, and Freshdesk.
• Familiarity with Identity Provider (IDP) platforms such as Okta, as well as knowledge of Group Policy Objects (GPO)
• Hands-on experience running Okta and our VPN / secure remote access as code.
• A natural problem solver with a high level of attention to detail & excellent verbal and written communication
• A self-starter who takes full ownership of tasks and projects, working independently to effectively manage their workload
• Willingness to visit our office locations in Kent and London as required

**Nice to haves**

• Understanding of cybersecurity concepts and best practices, including firewalls, intrusion detection / prevention systems, and security information and event management (SIEM) systems.
• Have some scripting knowledge and/or experience. (Bash or PowerShell)
• Industry-specific background knowledge, particularly in sectors like finance.
• Experienced in network management and troubleshooting
• Experience / understanding security protocols and threat mitigation strategies to protect systems and data.

**Interview process**

• A 15 minute online cognitive assessment.
• A quick phone call with one of the Talent Team
• Onsite or Video Interview

• Technical Interview
• Meet the team you’ll work with daily
• Meet a member of the senior tech leadership.

Life at Lendable

• **Winning team:** the opportunity to scale up one of the world’s most successful fintech companies
• **Flexible working:** flexible approach tailored to each role. Hybrid roles require three days in-office weekly; fully remote roles include regular opportunities for in-person connection through socials and off-sites
• **Socials & connection:** opportunities and events to come together, socialise, and get to know each other beyond the office walls
• **Health coverage:** support for your physical and mental wellbeing, including private health cover
• **Retirement & savings:** long-term financial wellbeing through retirement savings plans
• **Employee referral programme:** earn a competitive bonus when you refer successful new team members
• **Office meals & snacks:** enjoy a fully stocked kitchen, plus complimentary lunches prepared by in-house chefs on in-office days at select locations
• **Sustainable commuting:** cycle-to-work and electric vehicle salary sacrifice schemes available in select locations

***Please note:** The availability and details of specific benefits vary by location and role. For more information, please speak to your Talent Partner.*

Check out our [blog](https://blog.lendable.co.uk/)!