Client Support Representative (English speaker, Internship)

Join Singulart, a fast-growing art marketplace, as a Client Support Representative. In this internship role, you will be the first point of contact for artists, handling incoming requests and providing high-quality support. You will work closely with the Artist Success team and collaborate with internal stakeholders to resolve complex cases. This role offers a real impact on artists' experiences, exposure to multiple teams, and a fast learning curve in customer support and problem-solving skills.

• Gérer les demandes des artistes via le système de billetterie et assurer un support rapide et de qualité.
• Fournir des réponses claires, empathiques et orientées vers la solution aux artistes, en gardant toujours leur succès à l'esprit.
• Identifier et escalader les tickets complexes, en coordonnant avec les parties prenantes internes pour garantir la résolution.

**Your primary responsibilities will include:**

• **Ticket Management:**

Respond to incoming artist requests via our support tool.

• Handle **simple tickets** autonomously with the assistance of our AI tool
• Identify and escalate **complex tickets**, coordinating with internal stakeholders to ensure resolution
• **Artist Support & Satisfaction:**

Provide clear, empathetic, and solution-oriented answers to artists, always keeping their success in mind.

• **Feedback Sharing:**

Spot recurring issues, friction points, or improvement opportunities and share insights with the Customer Success and Product teams.

• **Process Improvement:**

• Help improve internal documentation, knowledge base, and support workflows to increase efficiency and artist satisfaction.
• **Why this role is exciting:**

• **Real impact:** You’ll be in direct contact with artists and play a key role in their day-to-day experience on Singulart.
• **AI-powered support:** Learn how to work efficiently with AI tools to scale customer support.
• **Fast learning curve:** Develop strong customer support, communication, and problem-solving skills.
• **Collaborative environment:** Work closely with an experienced Artist Success & Liaison teams that will support your learning and growth.
• **Exposure to multiple teams:** Gain a global understanding of how a fast-growing art marketplace operates.