Customer Success Specialist – Chinese & English (m/f)

Description des tâches:For over 16 years, EFOLIX has built MC APP – MicroStore, a mobile platform that helps fashion wholesalers across Europe manage their catalogues, orders and client relationships. Based in Luxembourg, many of our clients are Chinese-speaking wholesale businesses. You will be their main point of contact.What you'll do• Own a portfolio of client accounts. You are their go-to person, from first setup to everyday use.• Onboard and train new clients. Run one-to-one and remote training sessions so wholesalers can use MicroStore confidently within their first weeks.• Drive client success. You'll be measured on onboarding completion rate, active usage and retention, specify, and you'll proactively reach out to clients who are struggling.• Solve problems. Handle client questions by WeChat and WhatsApp, resolve them or escalate to our product and tech teams, and follow up until they're closed.• Share what you learn. Bring client feedback to the product team so we keep improving.Études: Brevet de technicien supérieur (Bac+2/+3)Métier / domaine de formation: Tous domaines de formation acceptés. Un profil en commerce, gestion, langues étrangères appliquées (LEA), communication est un atout.Autres compétences: • Très bonne aisance avec les applications smartphone (iOS et Android)• Capacité à former des clients non techniques à l'utilisation d'un logiciel• Maîtrise des outils bureautiques (Excel, Word ou équivalents)• Une expérience avec un outil CRM ou de ticketing est un atout• Une expérience en support client, service client ou gestion de comptes est un atout