Customer Support Associate

Join Bluevine, a rapidly growing financial technology company, as a Customer Support Associate. In this role, you will be an advocate for small business owners, helping them with their questions and concerns regarding their accounts and our products. You will leverage innovative technology solutions to process customer requests and meet performance expectations. Additionally, you will represent the voice of the customer by providing feedback and recommendations for product and customer experience enhancements. Enjoy a range of benefits, including medical, dental, vision, and a 401K plan.

• Identifying, solving, or properly directing clients' questions and concerns regarding their accounts with Bluevine.
• Resolving small business owners’ questions and requests regarding Bluevine’s products via inbound calls, outbound follow-ups, emails, and/or chats.
• Meeting or exceeding performance expectations based on key performance indicators across customer experience, effectiveness, efficiency, and other metrics.
• You have a passion for helping people and you love making a difference in the lives of others
• You thrive in ambiguous and rapidly changing environments
• Learning things quickly and making swift decisions is nothing new for you