Client Relationship Manager

Join our team as a Client Relationship Manager, where you will build and maintain strong business relationships with clients, monitor their business changes and needs, and advise them on optimizing our services. You will also be responsible for client analysis, sales and negotiation, risk and compliance, product and service enhancement, and CRM documentation. This role offers a hybrid working arrangement, 25 days of holiday, private medical insurance, life assurance, and an enhanced company pension scheme.

• Construire et maintenir des relations d'affaires solides avec les clients, surveiller les changements et les besoins des clients.
• Conduire des analyses clients pour comprendre leur stratégie, leurs plans d'expansion et leurs points de douleur.
• Identifier les opportunités de vente incitative et de vente croisée pour les clients existants, diriger les négociations avec les clients.
• Customer oriented mindset
• High-level understanding of types of payment service providers, with a particular focus on bank transfers in the EU and UK
• Excellent communication and problem solving skills
• Aptitude for fostering positive relationships
• 1-3 years of experience in Payments/FinTech/Banking/FX industries
• Proven experience as a Client Relationship Manager or Sales within a B2B environment (Finance, Technology, Fintech)
• General understanding of CRM practices
• Knowledge of International regulation, compliance and AML / KYC frameworks
• Working knowledge of a European language is a strong plus