Technical Support Engineer

Join Botify, a leading AI search technology company, as a Technical Support Engineer. In this role, you will be the main point of contact for technical requests from customers and internal teams. You will tackle requests from intake to resolution, providing clear and timely updates along the way. Your ultimate goal is to answer these requests precisely, minimizing back-and-forth communication and expediting customer satisfaction. You will also contribute to internal projects that improve our processes and tooling.

• Assister l'équipe Client Experience (CX) et le client avec des problèmes techniques liés à tous les produits Botify.
• Enquêter sur les écarts de données signalés par les clients et mettre en place l'intégration technique.
• Agir en tant que Commandant d'incident dans le cadre d'incidents majeurs.