Principal Customer Success Manager

Join Tipalti as a Principal Customer Success Manager, where you will be responsible for the success of our largest and most strategic customers. You will build strong relationships, drive product adoption, retention, and expansion, and identify opportunities to elevate the customer experience. This role offers a hybrid work model, equity packages, and opportunities for professional growth.

• Assurer le succès des clients stratégiques de Tipalti en établissant des relations solides et durables.
• Gérer la santé globale de votre portefeuille, y compris l'expérience client, l'engagement, l'adoption des produits, la rétention et l'expansion.
• Identifier et qualifier les opportunités d'expansion au sein de votre portefeuille, en collaborant avec votre équipe de compte pour stimuler la croissance.
• Demonstrated ability to identify, qualify, and support expansion opportunities within an existing book of business
• 10+ years of enterprise account ownership experience in Customer Success or a related strategic account management role, ideally in SaaS or Fintech
• Strong command of the value story: you don't need to be a technical expert, but you deeply understand the business outcomes the product delivers and can articulate them convincingly
• Proven success managing high profile, high ARR customers ($500K+) with complex stakeholder environments
• Strong strategic account planning skills, with experience operating in an account team structure alongside sales, expansion, and experience partners
• Highly organized with excellent written and verbal communication skills
• Exceptional discovery skills: you know how to ask the right questions, uncover pain, and translate customer challenges into opportunities
• Ability to build compelling, value-driven executive presentations
• Comfortable engaging and building credibility with senior executives, including CFOs and finance leadership
• Experience with Gainsight, Salesforce, Zendesk, and PowerBI reporting is a plus
• Bachelor's degree (nice to have)