Customer Service Advisor (Zero Carbon Living)

Join OVO, a company on a mission to tackle the climate crisis. As a Customer Service Advisor, you'll provide outstanding service to customers, educate them on our Plan Zero mission, and connect them with products and services that support home decarbonization. This full-time role is based in Bristol and offers a starting salary of £25,950, increasing to £26,770 after training and probation. Enjoy a range of benefits, including 34 days of holiday, healthcare options, and discounts on OVO Energy plans.

• Engaging with OVO’s customers, communicating with passion across phone, and occasionally via email.
• Quickly understanding the root cause of customer contact, taking ownership for solving queries first time to prevent repeat contact.
• Coaching your teammates in areas where you have a deeper level of knowledge or skill - this might be to help answer a customer query in the moment or to enhance the overall knowledge across the squad.