Manager, DPP - Digital Platform MY

Responsible to support operational and production related issues in Digital Journeys, Partnership & Operations. Working closely with Group Operation (ie. iCIMB, FMO), PayNet, IT, Contact Centre, business team and project teams to provide operations support for digital banking and payment services. The role includes preparing URF submissions to iCIMB/FMO, handling operational process assigned, unreconciled, eKYC-related issues, providing testing and supporting production issues raised by Contact Centre or post‑deployment, as well as managing disputes and fee/income segregation to ensure operational stability and minimal customer impact.