Technical Customer Success Manager

Join Dreamdata as a Technical Customer Success Manager, where you will shape the success journey for our customers and help solve their most challenging problems around revenue and marketing attribution. You will become an expert on the Dreamdata platform and its integrations, supporting both existing customers and the sales team during pre-sales. This is a non-commercial role focused on driving adoption and usage, requiring technical acumen and marketing expertise. Enjoy benefits such as paid holidays, parental leave, flexible schedules, remote working, and a competitive financial package.

• Becoming an expert on the Dreamdata platform and its integrations, supporting both existing customers and the sales team during pre-sales.
• Driving adoption and usage of the platform, acting as a day-to-day contact and strategic advisor for customers.
• Navigating complex organizations to accelerate product adoption, influence collaboration, and evangelize opportunities for growth.
• A proven track record of driving results for your customers and your company
• Ability to navigate complex organizations to accelerate product adoption, influence collaboration and evangelize opportunities for growth
• Entrepreneurial mindset. You will have to wear many hats, all while operating independently
• 5+ years of experience as a CSM within B2B SaaS, preferably MarTech or Big Data
• A strategic approach to customer management, with strong business acumen
• SQL, JavaScript, and/or Website Script Tracking skills would be a significant advantage