Customer Success Manager

Join Buddywise as a Customer Success Manager, where you will own a portfolio of customers from onboarding through adoption, renewal, and growth. You will work closely with Product, Engineering, and Sales while directly engaging with customer stakeholders across multiple industries and geographies. Your goal is to help customers realize value from Buddywise, build long-term partnerships, and support the successful expansion of Buddywise across their operations. This role is based in Berlin and involves regular collaboration with customers, executive stakeholders, and cross-functional teams.

• Own a portfolio of customers from onboarding through ongoing success, adoption, renewal, and growth.
• Act as the main point of contact for customers, building trusted relationships and ensuring they achieve value from Buddywise.
• Drive onboarding, customer projects, and follow-up actions across Product, Engineering, Finance, and Sales.
• Experience in Customer Success, Account Management, Customer Operations, Consulting, Implementation, or a similar customer-facing role
• Comfortable working in ambiguity and creating structure where it doesn't yet exist
• Excellent written and verbal communication skills
• Strong customer orientation, with the ability to build trusted relationships and understand customer needs, goals, and challenges
• Ability to drive customer adoption, value realization, retention, and growth through proactive engagement and problem solving
• Strong organizational and project management skills, with the ability to manage multiple customers and priorities simultaneously
• Ability to coordinate and influence cross-functional teams to achieve customer outcomes
• You'll likely enjoy and succeed in this role if you:
• Take ownership naturally and don't wait for someone else to tell you what to do or how to solve the problem
• Experience in B2B SaaS
• Experience working with industrial, manufacturing, construction, logistics, or safety-focused customers
• Experience leading onboarding, implementation, or customer projects
• Familiarity with CRM systems and customer success tooling
• Professional working proficiency in one or more European languages is a plus
• Care deeply about customer outcomes and are willing to go the extra mile to help customers succeed
• Follow through on commitments and take pride in seeing things through to completion
• Learn quickly and enjoy becoming an expert in new products, industries, and customer challenges
• Are comfortable rolling up your sleeves and doing whatever is needed to move customers forward
• Enjoy building relationships while also driving execution