Process Improvement Specialist, AMXL Supply Chain

Are you passionate about solving complex supply chain challenges that directly impact seller and customer experience? Do you thrive in a role that combines strategic thinking with hands-on execution? Join Amazon Extra Large (AMXL) as a Process Improvement Specialist, where you'll drive programs and improve processes that fuel FBA Heavy Bulky growth across the EU. This role offers an exciting blend of strategy, data-driven decision-making, and cross-functional collaboration. You'll lead initiatives spanning inbound, placement, storage and outbound — shaping how Heavy Bulky sellers scale their businesses on Amazon. Your work will directly influence operational performance, seller experience, and cost efficiency, making a measurable impact across multiple EU markets and the broader FBA ecosystem.

Key job responsibilities
-Launch programs, monitor performance metrics, and report on the status of key objectives that affect deliverables
-Use data to understand operational challenges and create continuous improvement initiatives
-Work with a variety of other Amazon departments to identify and leverage best practices
-Within a program environment, lead a multidisciplinary team in overcoming challenges and drive progress
-Manage stakeholders and internal processes, and define standards

A day in the life
Your morning begins with reviewing FBA Heavy Bulky performance metrics and preparing leadership narratives for Weekly, Monthly and Quarterly Business Reviews. Throughout the day, you collaborate with a diverse set of stakeholders — including the FBA business team, technology partners, and operations — to drive alignment and unblock priorities. Every day blends strategy, data, and execution across multiple EU markets. You will develop and refine execution plans, shape growth strategies with senior leadership, and conduct deep dives into seller escalations to identify root causes and drive resolution.

About the team
AMXL is Amazon's first true end-to-end organization for extra-large items, with visibility and impact across every mile of the customer journey. From the moment an order is placed to final delivery, our team orchestrates the complex logistics of getting bulky items to customers efficiently.

Our team culture thrives on knowledge sharing, mutual support, and continuous learning. We tackle unique challenges in the large-item space, innovating solutions that haven't been solved elsewhere. You'll work alongside passionate professionals who are committed to improving operations while supporting each other's growth and development.