Technical Support Specialist

Join Vivid Seats as a Technical Support Specialist, where you'll be the front-line communication for users of our innovative cloud-based platform, SkyBox. You'll be responsible for improving, promoting, training, and providing solutions for users, as well as solving technical issues to ensure the product performs to expectations. You'll have the opportunity to grow your future with competitive retirement and savings programs, health benefits, PTO, and a commitment to a healthy lifestyle.

• Act as the front-line communication for users, recognizing, researching, and resolving issues related to the SkyBox platform.
• Improve, promote, train, and provide solutions for users on the SkyBox platform, ensuring the product is performing to expectations.
• Contribute to approaches, methods, or technologies to support overall business goals and drive team efficiency.
• Experience working in a technical support role or similar field
• Excellent verbal, written, and interpersonal communication skills
• High attention to detail and strong organizational skills
• Ability to prioritize and provide support in a timely manner