🌍📚Operations & Scheduling Analyst (Live online education operations)

About the role

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We run a high-volume live online learning operation, delivering a large number of classes every day through a broad network of teachers. Every booked class must start on time and be taught.
Reporting directly to the Operations Manager, you will own scheduling accuracy and class coverage, and turn operational data into decisions. This is a fast-paced, real-time environment where issues happen live and need to be resolved live.

Key responsibilities

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Build and maintain teacher schedules across multiple platforms
Monitor live delivery to ensure every booked class and lesson is covered and taught
Manage teacher unavailability, no-shows and last-minute gaps
Analyse attendance, utilisation, cancellations and SLA performance, and flag trends early
Produce accurate daily and weekly operational reports
Work with team leaders and support teams to resolve incidents quickly
Identify and implement process improvements that reduce manual work and missed classes

Requirements

1–3 years' experience in scheduling, workforce management, operations or data analysis
Strong Excel / Google Sheets skills (pivot tables, lookups, conditional logic)
High attention to detail and calm decision-making under pressure
Comfortable working across time zones and multiple systems at once
Strong ownership mindset: accountable for outcomes, not just tasks