Dynamics CRM

Job Title: Dynamics CRM Customer Engineer Location: Remote (within Egypt) Duration: Full Time Experience Level: 10+ years Responsibilities • Establish yourself as a trusted advisor with key stakeholders at assigned customers • Develop and execute on a service delivery plan, leveraging repeatable services to educate the customer and assess their implementation to proactively ensure best practice execution and success • Work collaboratively with team members to contribute to their success in supporting their customers and leverage their expertise in support of your customers • Deliver technical training and assist with enhancing the quality of training material by providing feedback on needed improvements to existing training and new training content to be developed • Engage in transactional requests to troubleshoot customer issues, provide education, and mitigate technical blockers Required Qualifications General • Fluency in English • Effective communication skills to identify, engage, and interact with key stakeholders • Proficiency in delivering technical training • Consulting and customer facing role experience • Excellent problem-solving and troubleshooting skills • Ability to work collaboratively in a team environment • Deep technical acumen combined with a curiosity to continue learning • Excitement for modern engineering tools and practices Dynamics CRM • Enterprise level support and administration focused specifically with: o CRM infrastructure installation and configuration o CRM deployment configuration o CRM customization and configuration (Data model, forms, views, JavaScript, C# .NET, plugins, workflows) o CRM integration o CRM performance and tuning optimization o Dynamics CRM Cloud Migration • Knowledge in CRM 2015+ build versions and upgrade experience • Architectural experience for Dynamics CRM on-premises • Need a strong understanding of business application performance tuning which includes an understanding of SQL, IIS (Internet Information Services), Networking, and client-side troubleshooting. • Environment health assessment experience • Data recovery planning Dynamics 365 Customer Engagement Online and Power Platform • Up to date product knowledge in Dynamics 365 for Sales and familiarity with the other modules o Dynamics 365 Customer Service o Dynamics 365 Field Service o Dynamics 365 Customer Insights - Journeys • Up to date knowledge on the foundational technologies for Dynamics 365 and the Power Platform o Dataverse o Power Apps o Power Automate o Power Platform admin center • Administration experience • Customization and Integration experience (Data model, forms, views, JavaScript, C# .NET, plugins, workflows) • Application Lifecycle Management experience (Solution management and automation) Desired Qualifications Dynamics CRM General • Experience authoring technical training Dynamics 365 Customer Engagement Online and Power Platform • Power Platform governance and center of excellence experience • Advanced Microsoft certifications • Experience with Dynamics 365 Customer Insights – Data • Experience with Dynamics 365 Project Operations ABOUT SONATA SOFTWARE Sonata Software, with over $1.2 Billion Revenue, is a leading AI-first Modernization Engineering company, powered by our unique PlatformationTM framework. Our 00+ AI Engineers are helping enterprises transform from systems to intelligent business platforms leveraging partner ecosystem to drive speed, efficiency and growth. Our bouquet of Modernization Engineering Services with AI -first approach cuts across Cloud, Data, AI, Dynamics, Test Automation, and Managed Services. Sonata’s AI-led modernization is enabled by a powerful suite of proprietary tools and assets. At the core is the Enterprise Platform, which includes AgentBridge-a governance and observability framework; Agent Builder-a development toolkit for fungible agents integrated into enterprise systems; and the Agent Marketplace-an internal ecosystem for modular, reusable agents. Headquartered in Bengaluru, India, Sonata Software has a strong global presence, including key regions US, UK, India, Malaysia, Meico, Australia, DACH Germany/Switzerland) & Nordics Finland). We are a trusted partner of Fortune 500 companies in Banking, Financial Services and Insurance; Healthcare and Lifesciences; Telecom, Media, and Technology; and Retail, Manufacturing and Distribution space. Deep collaborations with partners like Microsoft, AWS, Salesforce, and Snowflake strengthen our ability to deliver cutting-edge AI solutions. Our 30+years of partnership with Microsoft, and being part of the elite Microsoft Inner Circle, places us among the top 1% of global Microsoft partners. Sonata is now among the first companies to earn the Microsoft Frontier Partner Badge Also; Sonata Software is proud to achieve AWS Premier Tier Status in the AWS Partner Network.