Mid-Market Customer Success Manager

Join Canary, a leading hospitality technology company, as a Mid-Market Customer Success Manager. In this role, you will be responsible for ensuring the success of client deployments, fostering long-term relationships, and expanding Canary's presence in the US mid-market. You will collaborate closely with various teams, including Customer Success, Sales, and Product, to support client success and contribute to Canary's strategic goals. This position offers a range of benefits, including health insurance, flexible working hours, training and career development, and more.

• Lead all aspects of the onboarding process for new clients, ensuring a smooth and efficient start.
• Build and maintain strong relationships with key stakeholders, identifying pain points and opportunities for growth.
• Own a book of business and proactively identify growth opportunities, partnering with Sales to expand the book of business.
• 2-3 years of proven experience in account management or customer success, preferably within a B2B SaaS environment
• Bachelor's degree (BS/BA)
• Familiarity with the hotel or hospitality industry is a plus
• Confidence, charisma, and the ability to seize opportunities to drive growth and success
• Proactive and results-oriented with a strong customer-centric approach
• Proficiency with technology and adaptability to dynamic environments
• Proven track record of working with clients through complex technical challenges
• Strong understanding of customer success methodologies and best practices
• Ability to manage multiple accounts simultaneously and prioritize tasks effectively
• Collaborative nature, adept at working with cross-functional teams including Product, Marketing, Sales, and Operations
• Excellent communication abilities and presentation skills, capable of building trust and rapport with diverse stakeholders