Head of Global Enterprise Customer Success

Canary Technologies is seeking a Head of Global Enterprise Customer Success to oversee the success of their largest and most strategic global hotel brands. This leader will partner directly with C-suite executives at major hospitality companies, manage complex multi-product deployments, and drive long-term adoption, retention, and expansion. The role involves leading a high-performing team of Enterprise Customer Success Managers and Enterprise Implementation Managers, developing strategic account plans, and collaborating cross-functionally to improve the customer experience.

• Assurer le succès des plus grands comptes d'entreprise de Canary Technologies, y compris les déploiements réussis, l'engagement des dirigeants, l'adoption des produits, la rétention et l'expansion.
• Établir des relations de confiance avec les parties prenantes exécutives, y compris les CIO, CTO, COO, Directeurs numériques, leaders commerciaux et autres dirigeants seniors.
• Diriger, coacher et développer une équipe performante de responsables du succès client et de responsables de la mise en œuvre, en créant une culture de responsabilité, d'obsession du client et de développement continu.
• Strong executive presence with exceptional communication, presentation, negotiation, and stakeholder management skills
• Proven ability to drive measurable improvements in customer adoption, retention, expansion, and overall customer health
• Experience within hospitality technology, enterprise SaaS, fintech, or another complex B2B software environment is strongly preferred
• 10+ years of experience in Customer Success, Strategic Account Management, Professional Services, or a related enterprise customer-facing role within B2B SaaS
• Proven experience serving as the executive relationship owner for Fortune 500 or other large enterprise customers with complex organizational structures
• Demonstrated success building trusted relationships with C-suite executives and senior business leaders
• Experience partnering cross-functionally with Sales, Product, Engineering, Support, Marketing, and Operations to deliver customer outcomes
• Analytical mindset with experience using customer health metrics, business data, and operational insights to drive strategic decision-making
• Track record of leading complex, multi-product enterprise software deployments from implementation through long-term customer success
• 5+ years of leadership experience building, managing, and developing high-performing customer-facing teams