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Director of Product (Digital Guest Journey)
Canary Technologies · New York, United States
About The Role
Join our team as the Director of Product for the Digital Guest Journey. In this pivotal role, you will shape the way travelers interact with hotels in the digital age. You will own the product strategy and multi-year roadmap, proactively diagnose high-impact opportunities, and maintain direct relationships with hotel operators and enterprise clients. You will also drive execution and alignment across engineering, sales, customer success, and design. Enjoy benefits such as health insurance from day one, flexible working hours, training and career development, and more.
- Own the product strategy and multi-year roadmap for the Digital Guest Journey, defining what gets built, what doesn't, and why.
- Proactively diagnose high-impact opportunities by synthesizing signals from customers, data, sales, and the competitive landscape.
- Drive execution and alignment across engineering, sales, customer success, and design around shared outcomes.
- A track record of proactively identifying high-impact problems — not just executing on a roadmap handed to you
- Examples of driving cross-functional alignment without organizational authority, and staying personally accountable through launch, onboarding, and early adoption
- Technical depth to explain how your product works under the hood — not just what it does — and lead conversations with engineers and enterprise clients at the right level of detail
- The ability to narrate a product decision in business terms: what metric moved, what it meant for revenue, margin, or retention, and how you knew it mattered
- 10+ years of product management experience, with at least 2–3 years in a senior or director-level PM role at an enterprise SaaS company
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