Senior Customer Success Manager

Join Modulate, a leading company in the tech industry, as a Senior Customer Success Manager. In this role, you will manage a portfolio of high-growth and enterprise accounts, providing exceptional customer support and driving feature adoption. You will collaborate closely with cross-functional teams and become an expert in Modulate's products. This position requires 4+ years of relevant experience, exceptional communication skills, and a familiarity with enterprise software solutions.

• Own the end-to-end relationship with assigned accounts, including day-to-day operations and long-term strategic planning.
• Drive feature adoption across your accounts, acting as a strategic partner to help customers expand their use of Modulate’s products.
• Collaborate closely with Modulate’s sales, product, and technical teams to ensure seamless onboarding for clients and ongoing support for evolving needs.
• Experience collaborating with cross-functional teams, including sales, marketing, product, analytics, and engineering, to deliver exceptional value to customers
• Demonstrated success in identifying and capitalizing on growth opportunities within large enterprise accounts, driving expansions and renewals
• Exceptional communication skills, adept at engaging with stakeholders across all levels, including senior leadership and executives
• Ability to build compelling, data-driven presentations for external audiences
• 4+ years of relevant experience, ideally in the tech or SaaS industry, with a proven track record of managing large, complex accounts ($1M-$5M)
• Familiarity with enterprise software solutions and technologies, with enough technical fluency to enable effective discussions around product integrations, APIs, and solution architecture
• Experience with REST APIs
• Technical training experience, including creating or delivering technical onboarding, enablement, or training programs
• Experience negotiating and managing enterprise- or partner-level contracts
• Prior startup experience (especially in the early stages of the company)
• Willingness to travel 1-2 times a year for client visits or industry events