Assistant Regional Communication Manager at SMN Group

About The Role

About SMN Group At SMN Group, we offer a highly inclusive, collaborative, and supportive workplace to realize your full potential. We empower our team to contribute by providing a brighter future and making an impactful transformation for our clients, people, and society. We are always looking for people with the relentless energy to push themselves further and find new avenues and unique ways to reach our shared goals. Please find out more about what we do here: <www.ptsmn.co.id> What You Will Do Manage and maintain relationships with customers/clients in assigned regions. Ensure effective communication to support customer needs and business alignment. Act as key escalation point for regional customer issues related to property operations. Ensure issues are properly addressed and resolved through internal coordination. Monitor regional performance related to customer service and property operations. Identify issues, analyze gaps, and support improvement actions. Prepare and validate periodic reports for customers and internal management. Ensure accuracy, consistency, and quality of data and reporting. What You Will Need: 5–8 years of experience in customer relation, telecom operations, or property management. Minimum 5 years in leadership role. Bachelor’s degree in Business, Engineering, or other related field. Have good communication, reporting, and presentation skill. Fluent in English, both written & verbal. Strategic thinking. Strong analytical & problem solving skills. Time & task management. Attention to detail. Have Project Management Professional (PMP) certification is advantageous. What We Offer: You will be part of the largest independent owner and operator of towers for wireless communications companies in Indonesia. You will be part of a fast-growing team that strives to deliver client satisfaction. Competitive benefit and exceptional career experience. Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.