Account Manager - Brussels

Join contexte as an Account Manager in Brussels. In this role, you will manage a portfolio of customer accounts, handling onboarding, training, renewals, customer retention, daily support, and account growth. You will be the main point of contact for customers, understanding their needs, building relevant solutions, and ensuring their satisfaction. You will also be involved in contract renewal, business development, project management, analysis and reporting, and internal collaboration. A minimum of 3 years of experience in account management is required, ideally in the media sector.

• Onboard and train new customers, maintain and build strong relationships with existing customers, and ensure customer satisfaction.
• Identify contract renewal and offer update opportunities, negotiate and finalize contract renewal terms, and work closely with internal teams to prepare attractive offers.
• Create account maps and customer personas, spot opportunities for cross-selling and up-selling, and create and deliver customized sales proposals.

Education and Experience

• Hold a 3- to 5-year higher education degree in business, marketing, communications, or an equivalent field.
• Have a minimum of 3 years of experience in account management, ideally in the media sector. A minimum of 2 years of sales experience is a requirement.
• Possessing knowledge of the Brussels PA environment is a real advantage.

Technical Skills

• Be proficient in CRM tools and Notion. Experience in Salesforce is a plus.