Head of Service Delivery

Join emnify, a leading IoT connectivity platform, as the Head of Service Delivery. In this newly created leadership role, you will lead a team of four, own the end-to-end service delivery process, and drive cross-functional alignment across Product, Sales, Operations, and Logistics. You will be based in Berlin and report to the Director of Customer Operations.

• Leiten und Entwickeln eines Teams von vier Personen, um deren Entwicklung, Richtung und tägliche Leistung zu übernehmen.
• Übernahme der vollständigen Verantwortung für den End-to-End-Servicebereitstellungsprozess, von der Vertragsunterzeichnung bis zur Inbetriebnahme.
• Förderung der bereichsübergreifenden Abstimmung zwischen Produkt, Vertrieb, Betrieb und Logistik, um Engpässe zu identifizieren und zu beheben.
• Coachability — we want someone who is excited to grow with us in a fast-evolving market
• A structured, process-oriented working style — you can map a broken process, identify where it falls apart, coordinate the right people to fix it, and document that it happened
• Demonstrated experience managing, developing, and motivating a team — you know how to set direction, give feedback, and build a culture people want to be part of
• The ability to translate strategy into daily practices — you track commitments, monitor progress, and hold yourself and your team accountable for outcomes without being chased
• Comfort working with technical concepts at a functional level — you do not need to write code, but you should be able to hold a substantive conversation about APIs, understand how a connectivity platform works end-to-end, and translate technical constraints into operational decisions
• A proven track record leading service delivery, operations, or customer project management teams in a technically complex environment — think API-first platforms, hardware-software products, or network infrastructure