Warehouse Operations Strategy and Excellence Lead

About the Role Blibli is transforming into a future-ready digital ecosystem where operational excellence, speed, and customer satisfaction go hand in hand. As part of this transformation, Fulfilment At Speed (FAS) plays a critical role in powering fulfillment, logistics, and supply-chain excellence across Indonesia’s omnichannel ecosystem. As a Warehouse Operations & Excellence Lead , you will lead the planning, optimization, and execution of warehouse operations to achieve service, productivity, quality, and cost targets. Beyond managing day-to-day performance, you will be responsible for leading the team, developing people, and driving continuous improvement initiatives that strengthen our warehouse capabilities at scale. You’ll combine operational leadership, data-driven decision-making, and strong cross-functional collaboration to turn complex warehouse challenges into sustainable improvements. What You’ll Do Lead and optimize end-to-end warehouse operations , ensuring capacity, manpower, and resources are effectively planned to consistently achieve SLAs. Manage, coach, and develop the operations team by setting clear priorities, monitoring performance, and building a culture of ownership and continuous improvement. Drive productivity and cost-efficiency initiatives , identifying opportunities to optimize manpower, processes, capacity, and operational resources. Analyze warehouse performance and develop reports or dashboards that translate operational data into actionable recommendations for management and clients. Lead continuous improvement and operational excellence projects to improve productivity, quality, accuracy, turnaround time, and customer experience . Collaborate with cross-functional teams, clients, and vendors to resolve operational challenges and ensure seamless fulfillment execution. Lead operational projects and make timely, data-driven decisions to maintain performance during periods of high demand or operational complexity. What You’ll Bring to the Team Bachelor’s degree (S1) in Industrial Engineering, Supply Chain, Business Management, Logistics, or a related field , with a minimum GPA of 3.30 . Minimum 5 years of experience in Warehouse Operations, Supply Chain, Fulfillment, Logistics Operations, or a related area. Proven experience in leading and managing people , including performance management, coaching, manpower planning, and team development. Strong understanding of end-to-end warehouse operations , capacity planning, productivity, SLA management, and cost optimization. Strong analytical and problem-solving capabilities, with experience translating operational data into actionable insights and measurable improvements. Experience leading process improvement / operational excellence initiatives in a fast-paced operational environment. Strong communication and stakeholder management skills, with the ability to collaborate effectively across internal teams, clients, and vendors. Familiarity with warehouse management systems (WMS), marketplace system, operational systems, data analytics tools, and emerging technologies , with the ability to leverage technology to improve operational efficiency and decision-making. Understanding of AI and automation applications in operations , with the ability to identify opportunities to apply AI and technology to improve productivity, process efficiency, data analysis, and operational decision-making. Why You’ll Love Working Here This is a role where you’ll have the opportunity to lead both people and operational transformation . You’ll own meaningful warehouse performance challenges, develop a high-performing team, and turn data and operational insights into improvements that can scale across the business. At FAS, you’ll see the tangible impact of your decisions every day while helping us build stronger fulfillment capabilities as we continue growth — transforming together.