Senior Solutions Engineer (EMEA)

Join Lucid, a leading visual collaboration platform, as a Senior Solutions Engineer in Amsterdam. In this role, you will partner with our Enterprise Sales team to showcase the value of our visual collaboration suite, Lucidchart and Lucidspark, to our largest customers. You will serve as the technical lead, bridging the gap between complex business problems and elegant solutions. Your responsibilities will include crafting and delivering tailored technical demonstrations, leading strategic customer pilots and onsite workshops, and acting as the product Subject Matter Expert. You will also have the opportunity to innovate and optimize SE operations.

• Partnering directly with the Enterprise Sales team to serve as the technical lead, bridging the gap between complex business problems and powerful solutions.
• Crafting and delivering high-impact, tailored technical demonstrations that showcase the value of the Lucid platform to prospects and enterprise executive stakeholders.
• Leading strategic customer pilots and onsite workshops, defining technical success criteria, establishing clear ROI, and guiding training sessions.
• Location: Ability to work out of our Amsterdam office twice a week (Tuesdays and Thursdays)
• Team Collaboration: Highly collaborative, proactive, and values-driven. You thrive in fast-paced, cross-functional team environments
• Cultural Alignment: Genuinely connected to Lucid’s products, mission, and vibrant, continuous-learning culture
• Travel: Willingness to travel for customer on-sites and industry conferences
• Dynamic Presenter: Highly adaptable in the room. You don't rely on a rigid script and are perfectly comfortable pivoting from a structured presentation into a fluid discussion to meet the customer exactly where they are
• Communication Mastery: Exceptional written, verbal, and presentation skills. Can command a room (or a Zoom call), practices active listening, and translates complex technical concepts into clear business value
• Experience: 5+ years of experience thriving as a Solutions Engineer, Solutions Consultant, or in a similar customer-facing enterprise role
• Solution-Oriented Mindset: A natural bias toward action and a collaborative approach to problem-solving. You focus on how to make innovative ideas work rather than finding reasons to shut them down
• Fluency in a major European language. German is a strong plus
• A continuous learner who actively stays ahead of industry trends and the rapidly changing AI and tech landscape
• Experience with digital transformation initiatives within large enterprise organizations
• Hands-on experience with coding, advanced data manipulation (like complex Excel/Google Sheets modeling), or other technical software tools
• An eye for design and a knack for building polished, aesthetically pleasing presentations and visual assets
• Familiarity with standard diagramming frameworks (such as BPMN, UML, or Cloud Architecture mapping)
• Experience navigating or implementing Scrum/Agile methodologies