Customer Service Representative

DescriptionCustomer Service Representative – Ashley Furniture

Full-Time Career Opportunity

About the Role

We are looking for a friendly, organized, and customer-focused Customer Service Representative to join our Ashley Furniture team.

In this role, you’ll be an important part of the customer experience, supporting customers both in person and over the phone while helping ensure orders are processed accurately and efficiently. You’ll work closely with the sales and office teams to keep customer orders moving smoothly from purchase through delivery.

If you enjoy helping people, staying organized, solving problems, and working as part of a team, this is an opportunity to build a rewarding career with Regency Management Services.

What You’ll Do

Enter customer orders accurately and completely into the company system

Process customer payments and ensure transactions are applied to the proper accounts

Handle cash and other forms of payment in accordance with company policies

Prepare daily deposits following company procedures

Answer incoming calls and respond to customer questions professionally and promptly

Schedule customer deliveries accurately and conveniently

Maintain open orders and communicate order and delivery updates to customers

Research and resolve customer questions or concerns with professionalism and empathy

Complete daily reports and required office tasks

Support showroom operations, including displays, tagging, and maintaining a customer-friendly environment

Work closely with sales and office team members to support an exceptional customer experience

Assist the Office Manager with additional responsibilities as needed

What We’re Looking For

High school diploma or GED

Strong customer service and interpersonal skills

Excellent verbal and listening skills

Strong computer skills, including Microsoft Outlook, Word, and Excel

Strong cash-handling and basic math skills

Ability to calculate discounts, interest, commissions, percentages, and other basic figures

Strong organization and multitasking skills

Proven problem-solving and analytical abilities

Ability to use sound judgment when handling customer or vendor questions and concerns

Positive attitude and ability to work effectively as part of a team

Ability to work in a fast-paced retail environment

Bilingual skills are a plus

Why Join Regency Management Services?

We invest in our people through training, coaching, mentorship, and professional development. As part of a growing organization with 75+ locations, you’ll have the opportunity to build a long-term career while working with an experienced team.

Benefits include:

Medical, Dental & Vision Insurance

401(k) Retirement Plan

Employer-Paid Basic Life Insurance

Voluntary Life Insurance

Supplemental Life Insurance & AD&D

Short-Term Disability

Long-Term Disability

Critical Illness & Accident Coverage

Flexible Spending Account (FSA)

Employee Assistance Program (EAP)

Paid Vacation, Holidays & PTO

Employee Discounts on Furniture, Mattresses & Home Décor

Paid Training & Ongoing Professional Development