IT Specialist Level 1 (47188)

DescriptionJob description

Summary

The IT Specialists role is to ensure the stable operation of all in-house Microsoft infrastructures. This includes planning, developing, installing, configuring, maintaining, securing, updating and optimizing all hardware with the Windows O/S installed. Responsible for escalated end user hardware and software support issues, and support staff training where required.

Responsibilities

Manage servers, including, but not limited to, e-mail, print, database, RDS, IIS, and backup servers and their associated operating systems and software.
Aid in the installation, configuration, maintenance, and troubleshooting of server hardware and software.
Monitor email and ticketing queues for proactive self-assignment of tasks and respond in the appropriate manner (phone, email, in person). Inform other team members of work status.
Provide escalated end user support for all phones, conferencing, and related hardware
Document job functions and procedures as necessary.

Education/Experience/Certifications

Associates Degree; or equivalent combination of education and experience.
A+ is desirable.

Abilities/Key Competencies/Skills

Ability to travel between locations
Operate with a customer service approach.
Demonstrate sound troubleshooting methodology and problem solving.
Demonstrate quality management in the performance of duties.
Demonstrate the ability to handle multiple tasks simultaneously.
Effective oral and written communication skills.
Ability to work as a team member as well as independently.
Demonstrate appropriate time management and project planning skills.
Seek self-development and learning opportunities.
Strong knowledge of commonly used concepts, practices, and procedures within the field.
Knowledge of Microsoft Windows Server 2008 R2/2012 R2 operating systems and understanding of basic networking.
Experience, and understanding, of Microsoft SQL, Exchange, IIS, Shoretel, Sonicwall technologies is desirable.
Understanding, of backup technologies, virtualization technologies, and Microsoft Active Directory is desirable.