Customer Onboarding Manager (German Speaking)

Join Leapsome, a leading People Enablement and HRIS platform, as a Customer Onboarding Manager. In this role, you will guide customers through the initial setup and configuration of the platform, manage onboarding projects, and act as a trusted partner. You will also deliver training sessions and continuously improve onboarding processes. This position requires a mix of technical problem-solving, project management, and stakeholder engagement.

• Leiten Sie die technischen Onboarding-Prozesse neuer Kunden für die Leapsome-Plattform, einschließlich der Anpassung der Plattformkonfigurationen an die Arbeitsabläufe der Kunden.
• Projektmanagement von Implementierungszeitplänen über mehrere Konten hinweg, einschließlich der Koordination mit den Produkt- und Supportteams.
• Zusammenarbeit mit Kundenstakeholdern, um sicherzustellen, dass die Plattform erfolgreich implementiert wird und die Kunden den vollen Wert der Plattform nutzen.
• Depending on your entry level, you have between 2 - 4 years + of experience in a customer-facing onboarding, implementation, support, or customer success role, preferably in B2B SaaS
• You are fluent in English and German
• You excel at communication - asking the right questions to understand a customer’s needs and decision-making process quickly, and working with the customer to generate value for them
• You’re a team player who thrives in a fast-paced, collaborative environment and are eager to contribute to and be part of global team
• Bonus: You have previous experience in HR tech
• You are organized and proactive, able to manage several onboarding projects at once while maintaining high attention to detail
• You are curious and excited about using AI tools to enhance your workflows and drive scalable impact
• Bonus: You have a passion for coding/writing scripts and/or for interpreting data
• You have a proven track record of closing complex sales cycles and driving new business revenue
• You enjoy creating self-service resources (e.g. videos, templates) and thinking about how to optimize processes
• You’re an excellent communicator — clear, empathetic, and confident in working with both HR/People teams and technical audiences
• You are passionate about the future of work and you want to join us in building an exceptional team and company to have a real impact in this space
• You are comfortable delivering trainings to both small and large audiences, especially to help managers understand and adopt new tools
• You have strong project management skills, having a track record of leading implementations involving multiple stakeholders is a plus
• You are heavily aligned with our company values
• You have a solid technical understanding and are comfortable navigating integrations, data imports, and troubleshooting configuration issues