SAP Service manager

Join NTT DATA, a global leader in business and technology innovation. As a Service Manager SAP, you will lead and manage SAP services within complex Enterprise Solutions environments, ensuring service quality, contractual compliance, client satisfaction, operational efficiency, and continuous improvement. You will coordinate delivery teams, client stakeholders, and third parties, while promoting service management methodologies and productivity improvement practices.

• Manage the SAP service scope, contractual commitments, SLAs, billing model, incentives, penalties and service delivery methodology.
• Ensure the sustainability, quality and continuous improvement of the service over time.
• Plan, prioritize and monitor service demand, activities, risks, issues and corrective actions.