Customer Quality Engineer

Join Arista Networks as a Customer Quality Engineer, where you'll play a crucial role in managing customer critical quality escalations and driving them to resolution. You'll collaborate with various teams, deliver actionable status updates, conduct deep-dive assessments of systemic issues, and serve as a dedicated internal advocate for the client. This position offers a range of benefits, including medical, dental, and vision coverage, life insurance, PTO, a 401k plan, and more.

• Gestionar escalaciones críticas de calidad del cliente y llevarlas a resolución con un fuerte sentido de urgencia y responsabilidad.
• Orquestar respuestas colaborativas entre Ingeniería, Gestión de Cuentas y Soporte al Cliente para entregar soluciones rápidas y definitivas.
• Realizar evaluaciones profundas de problemas sistémicos, tanto de manera proactiva como reactiva, para prevenir puntos de fricción recurrentes.
• Foundational knowledge in quality and reliability performance metrics
• Bachelor’s degree in Electrical Engineering, Mechanical Engineering, or related field
• Ability to influence and motivate internal and external partners
• Experience in Failure Analysis, Service, and Repair Operations a plus
• Experience in high-tech manufacturing (preferably networking equipment)
• Self-starter who has the ability to handle multiple tasks in a fast paced environment
• Experience working with contract manufacturing partners
• Experience in PCBA manufacturing, electro-mechanical assembly, and associated processes
• Strong communication and presentation skills
• Broad knowledge of test, diagnostics, failure analysis, and debug techniques
• Ability to work cross-functionally, including ability to balance the technical and business aspects of hardware manufacturing
• Ability to analyze data through high level visual summaries, trends and patterns
• Basic understanding of ERP systems and supply chain concepts