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Customer Success Manager SMBs
Tomorro · Paris, Ile-de-France, France
About The Role
Rejoins Tomorro, une plateforme IA de Contract Lifecycle Management. En tant que Customer Success Manager pour les PME, tu seras responsable de la rétention de ton portefeuille de 120-150 comptes, de la gestion de la satisfaction client à l'upsell. Ce poste est structurant et te permettra de poser les bases de notre modèle d'accompagnement à grande échelle.
- Assurer la rétention de 90% minimum sur un portefeuille de 120-150 comptes en anticipant les risques de churn.
- Construire le modèle opérationnel sur le segment SMBs, en définissant des process, playbooks, et automatisations.
- Piloter par la data en mettant en place les dashboards et KPIs pour monitorer la santé du portefeuille.
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