Senior Manager of Client Operations & Implementation

Join our team as a Senior Manager of Client Operations & Implementation. In this role, you will lead the end-to-end implementation of our software, ensuring on-time, high-quality delivery and client confidence. You will also identify patterns across implementations and turn them into better processes and tools. This is a remote-friendly position with a hybrid work environment and a range of benefits.

• Assurer la livraison des projets d'implémentation de bout en bout, en respectant les délais, la portée et les normes de qualité.
• Diriger la configuration technique, en collaborant à la configuration des sites Web et des microsites des clients, à l'implémentation des fonctionnalités spécifiques aux clients.
• Identifier les modèles à travers les mises en œuvre et les transformer en meilleurs processus, modèles et outils, y compris l'expérimentation avec l'IA et l'automatisation.
• We are seeking outstanding applicants of all backgrounds to join our team to bring new voices, talent, and perspectives to the table. We encourage all to apply
• This is a role for someone who thrives at the intersection of client-facing delivery and internal process-building — someone who can own complex implementations end-to-end while also helping define how we do this work as we scale
• We're looking for someone who's ready to grow into greater ownership and autonomy as they prove themselves in the role — this is a role with real room to expand, not a fixed job description
• Proven experience managing the full lifecycle of software implementations, from contract signing through go-live
• Comfort operating in ambiguity — able to figure out what "good" looks like without a defined playbook and bring others along
• Experience with ticketing, CRM, or e-commerce systems
• Experience directly managing people — setting priorities, giving regular feedback, and supporting professional growth
• Excellent client communication and training skills — able to manage expectations, translate complexity, and build trust
• Demonstrated project management expertise — task definition, timeline ownership, and resource coordination across complex, concurrent projects
• A proactive problem-solver with strong risk identification instincts and high attention to detail
• Experience in the arts, live events, or attractions industries is a bonus
• 5+ years of experience in technical implementation, professional services, or solutions consulting within a SaaS or B2B technology environment
• Curiosity about how AI and new tools can improve delivery operations — not required to be an expert, but genuinely interested