Customer Success Manager (French Speaking)

Join our team as a Customer Success Manager (French Speaking) and drive initiatives that enhance customer engagement, satisfaction, and retention throughout the customer lifecycle. You will partner on the post-sales customer journey, develop strategies to resolve pain points, improve customer experience, and maximize the value realized from our products. This role requires exceptional influencing and interpersonal skills, a results-driven approach, and fluency in French and English.

• Faciliter l'intégration des clients, la formation et le partage de ressources pour assurer une adoption efficace des produits.
• Développer, maintenir et suivre l'avancement d'un plan de succès client, en menant des revues trimestrielles régulières avec les clients.
• Gérer proactivement les renouvellements et la rétention, identifier les opportunités de croissance et de vente incitative.
• Proven experience in customer experience, upselling and retention, customer success (preferably in a B2B SaaS/Technology company)
• Proven track record of successfully building strong customer relationships and growing the business and organization
• Analytical and data‑driven; skilled in health scoring, usage analysis, outcome management
• Effective communicator; persuasive, clear, and adept at managing escalations and cross‑functional collaboration
• Strategic thinking and planning; aligns success plans with business goals & KPIs
• Change enablement; leads onboarding, adoption, and process improvement initiatives
• Negotiation & financial acumen; manages renewals, contract terms, ROI demonstration
• Fluent in French and English is essential
• Proactive problem‑solver; identifies risks, mitigates churn, drives continuous improvement
• Skilled in standardization for scalable success
• Technical proficiency: comfortable with CRM (Salesforce), Gainsight, analytics tools, and BI platforms
• Customer‑centric mindset; excels at relationship building, active listening, empathy