Client Support Engineering Manager

Join Kaluza, a company dedicated to reimagining energy for a sustainable future. As the Client Support Engineering Manager, you will lead a high-performing engineering team, manage the end-to-end technical support experience for Australian clients, and build strong relationships with client counterparts. You will also create and deliver the technical strategy for the support function and implement a 24/7 on-call rota. This is a senior leadership role that requires a strong technical foundation and experience in leading service operations or engineering teams.

• Lead and develop the Client Support Engineering team, managing workload balance, professional growth, and team ceremonies.
• Own the technical support function end-to-end: leading impact assessments, root cause analysis, and incident resolution.
• Build tooling and automation that makes the support function smarter over time, identifying where AI and automation can reduce toil.