Office Administrator

Join Compass as an Office Administrator, where you will be the first point of contact for customers and oversee the management of the office. You will support a small roster of customers with various tasks, including training on tools and programs, assisting with marketing requests, and providing 1:1 support for technology adoption. You will also partner with the National Onboarding team and provide basic marketing support. The ideal candidate has previous experience in customer service, office management, hospitality, or operations, and a passion for creating community within the office.

• Oversee the management of the office to ensure everything is running smoothly and that Compass office standards are being maintained.
• Support a small roster of customers with everything including understanding Compass, training on our tools and programs, assisting with marketing requests and more.
• Serve as the face of the office by welcoming guests, managing mail distribution, facilitating in-office event setup, and providing first-line support for office-related needs.
• Previous experience in real estate a plus
• Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly
• A passion for creating community within a space; you encourage in-office interaction, bonding and engagement
• Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) is a plus
• Ability to work in the office during standard operating hours
• 1-2 years previous experience in customer service, office management, hospitality, or operations
• Ability to lift up to 25 lbs
• Meticulous attention to detail, highly organized
• Great listening skills, connects well with others, and is empathetic of the customer’s pain points
• Strong verbal communication and presentation skills