Senior Manager of Customer Success

Join FourKites as the Senior Manager of Customer Success, where you will lead a team of Customer Success Managers and be responsible for providing a best-in-class customer experience. You will build and cultivate relationships with customer executives, partner with Customer Enablement, and contribute to a culture of customer success. The ideal candidate will have a passion for FourKites solutions, customer outcomes, and leading and developing a team.

• Lead and manage a team of Customer Success Managers to ensure a best-in-class customer experience and achieve key metrics such as Net Revenue Retention and Customer Satisfaction.
• Build and cultivate relationships with customer executives and champions of strategic accounts, serving as an escalation point for client conflict resolution.
• Collaborate with other FourKites leaders to ensure a unified approach to meet and exceed customer expectations, and contribute to a culture of customer success.
• Demonstrated desire for continuous learning and improvement
• Manage and influence behavior through persuasion, negotiation, and consensus building
• Analytical and process-oriented mindset
• Excellent communication and presentation skills
• Enthusiastic and creative leader with the ability to inspire others
• Understanding of value drivers in recurring revenue business models
• Bachelor's degree or equivalent experience, MBA a plus
• 7+ years’ experience in an account management, consulting or customer success
• 3+ years of directly managing customer-facing teams
• Experience working with complex software
• Experience in a Supply Chain industry or related SaaS company highly preferred; Tech startup experience advantageous
• Experience directly or indirectly working with freight management and supply chain
• If you're excited about this role but don't meet every requirement, we encourage you to apply