Customer Service Rep_Dispatcher

Description

Support Lauren Concrete by providing a “World Class Experience” within Customer Service Department. Dispatching of trucks in accordance with customer needs including scheduling and order-taking as needed. Responsible for providing a high level of customer service and delivery productivity.

Job-Specific Functions

• Ensure compliance of company safety regulations and policies
• Dispatch trucks in accordance with customer needs.
• Provide a high level of customer service.
• Communicate with customers, plant operators and truck drivers.
• Coordinate scheduling with customer service representatives and operations
• Efficiently and productively allocate resources across the day.

Other Functions

• Support a positive and productive work environment and demonstrate a positive example for others.

Qualifications

Knowledge

• Concrete production
• Concrete delivery
• Concrete scheduling
• Concrete dispatch
• Concrete placement

Skills

• Quick to assess a situation
• Decisive in problem solving
• Vision: Ability to read computer screens
• Speech/Hearing: Ability to communicate via telephone
• Manual Dexterity: Ability to operate computers and radios.
• Physical Mobility: Ability to sit, stand, walk, and climb stairs.
• Computer Skills: Experience with CommandBatch, CommandConcrete (dispatch), CommandOptimization, and TrackIt is preferred.
• Microsoft Office (including Excel, Word and Outlook).

Ability

• Represent Lauren Concrete in a professional manner in a variety of settings and circumstances
• Understand complex functions, procedures, and processes
• Express oneself clearly and concisely
• Accept responsibility for quality and accuracy of personal work
• Strong attention to detail and effective interpersonal skills
• Must be able to multi-task in a high stress, fast paced environment
• Ability to work flexible shifts including nights, weekends, and overtime.
• Ability to perform job functions with minimal supervision

Education/Experience

• One year of dispatching and customer service or similar or related experience.
• Valid State of Texas driver’s license required along with a “violation-free” Department Motor Vehicle record, valid automobile liability insurance policy that meets or exceeds required limits of liability coverage.